Last Updated: February 2024
Welcome to our After-Sales Support Portal. By submitting this form, you agree to the following terms. Please read them carefully.
1. Eligibility & Scope of Service
This portal is exclusively for customers who have purchased our products through official channels (e.g., Amazon). To process your request, you must provide a valid Order ID and proof of purchase. We reserve the right to refuse service if the information provided is fraudulent or incomplete.
2. Accuracy of Information
You represent that all information submitted—including contact details, order history, and product issues—is accurate and truthful. Any attempt to submit false warranty claims may result in the voiding of your product warranty.
3. Data Processing & Communication
To provide efficient support, your data will be processed as follows:
- Transmission: Information submitted through this form is encrypted and transmitted via Zoho Mail.
- Storage: Data may be temporarily stored on our secure AWS (Amazon Web Services) infrastructure to ensure service continuity.
- Consent: By submitting, you authorize us to contact you via the email address provided regarding your specific support ticket.
- To exercise your right to access or delete your data, please contact us at [support@zatsaog.com].
4. Limitation of Liability
While we strive for 100% uptime on our AWS-hosted site, we are not liable for any delays or failures in service caused by third-party technical issues (e.g., Zoho mail delivery or internet service provider outages). Our liability is limited to the repair, replacement, or refund of the product in question.
5. Intellectual Property
All content on this site, including the form design and branding, is the exclusive property of our brand. Unauthorized reproduction is prohibited.
6. Governing Law
These terms are governed by the laws applicable in your region of purchase (EU GDPR, US CCPA, or Canada PIPEDA). Any disputes will be resolved in accordance with these jurisdictions.